Orders

Do I have to sign-up for an account to make a purchase?

No. We have a ‘guest’ purchase option whereby you can make a purchase without signing-up for an account at mountainlifemedia.ca.

Also, we use Stripe for our secure credit card processing, so if you have a Stripe account you can use your login details to complete your purchase on our website.

Shipping

How long will it take to receive my item?

It depends on how many items you ordered, whether we have them in stock, and the final delivery address. However, these are the approximate delivery timeframes we try to meet:

Canada: 1-3 business days
US: 2-5 business days
Worldwide: 5-10 business days

We will also provide UPS tracking numbers for all non-standard delivery options.

How will my item be shipped?

We use Canada Post or UPS as our preferred shipping providers.

Can I track my order?

Yes. For all non-standard delivery options, we can provide a Canada Post or UPS tracking number with your order confirmation email.